Drive new revenue with a done for you sales motion over text
SMS Sales enhances the ecommerce experience by layering a sales motion on top of your marketing funnel, resulting in a 5-10% increase in total store revenue. We employ a team of highly trained, US-based Sales Associates who proactively engage with your subscribers, providing a unique and personalized shopping experience.
Transparent results, backed by testing for each brand
30%
Average increase in new customer conversions
10%
Up to 10% increase in total store revenue
14x
More subscribers engaged in 1:1 conversations
How SMS Sales works
We staff your SMS Sales team
You’ll get paired with a team of US-based Postscript Sales Associates who will undergo extensive training on your products and brand. They provide coverage 7 days a week with an average response time under 5 minutes.
They proactively engage with subscribers
Using our purpose-built SMS Sales software, associates proactively engage in conversations with your subscribers at the most critical points of their customer journey. That way, you never miss an opportunity to close a sale.
You make more sales
Every conversation is tailored to individual subscriber needs and preferences, leading to 30% more conversions on average. And with strict attribution tracking, you’ll know exactly which purchases came from SMS Sales.
This is proactive sales, over text, in your brand voice
Address buying objections and educate shoppers
Our SMS Sales Associates take the time to understand each subscriber's motivation to shop and identify any objections that may be preventing them from making a purchase. Whether it's about sizing, ingredients, or choosing the right option for their needs, we can help address those concerns and turn that subscriber into a satisfied customer.
Offer a unique shopping experience
The personal shopping assistance that your customers expect from high-end retailers was the missing piece in ecommerce—until now. With SMS Sales, you can offer a unique, memorable and highly personalized shopping experience unlike any of your competitors.
Provide better service with little effort on your end
Offer better service without hiring more people on your team. Your SMS Sales team works in tandem with your existing support team to route conversations to the right places for an improved customer service experience.
Get unique customer insights
Your SMS Sales Specialist will surface and share insights from the hundreds of conversations we review. You can learn about customer preferences, top objections, product requests, and more.
How Caraway creates a personal
shopping experience over text
By layering SMS Sales on top of their existing SMS Marketing strategy, cookware brand Caraway has unlocked a channel for driving incremental revenue while nurturing customer relationships.
+11%
increase in total store revenue
+32%
increase in conversion rate for new subscribers
5.4x
Incremental Return on Ad Spend (iROAS)
“The SMS Sales team has earned our trust to outsource something incredibly personal to the brand - which is having conversations with our customers. It’s not only about driving performance, it’s about preserving the integrity of the brand and nurturing relationships for the long haul. The team has done both, PLUS it’s highly incremental.”
Industry
Lifestyle & Home